Sorry, this vacancy is no longer available.

Primary Function

To provide direct advice, guidance, and support to Police Federation members in relation to Conduct, Performance, Equality and Ill Health Retirement matters.

Responsibilities and Duties

• Provide continued advice, guidance, and support to members subject to Conduct, Performance, Equality, Ill Health Retirement and general enquiries
• Keep an accurate record of all cases through the Claims Management System and escalate to the relevant Federation representatives or Branch officials
• Work in partnership with Branch Management and necessary stakeholders to coordinate a supportive team approach, which meets legislative requirements, focusing on the needs and necessary support of the member
• Ensure regular monitoring and reporting on all cases to Branch Management ensuring the escalation of priority cases
• Maintain meticulous records and strict confidentiality of medical and sensitive personal information is filed correctly
• Keep effective filing systems and accurate archiving of documents compliant with data protection procedures
• Represent members at all appropriate meetings where required e.g. misconduct meetings, hearings
• Provide advice and advocacy at hearings as required on instruction of the CAPLO or Branch Secretary
• Always represent the Police Federation professionally and appropriately
• Assist in covering the office administrator’s role during any absences or leave or during busy periods
• Maintain working knowledge of relevant PFEW practices, topical issues, legislation changes and regulations
• Prepare and provide support to members in the completion of all appropriate documentation e.g. applications for legal funding, responses to statutory notices etc
• Manage own case load, escalating any issues of concern, with the appropriate individual where necessary
• Manage member expectations when dealing with queries
• Any other relevant duties as directed by the Branch Secretary

Additional job requirements:

• Achieve and maintain Non-Police Personnel Vetting Level 2 (“NPPV2”)
• Must have access to own transport to use for business purposes
• The post-holder will be required to travel occasionally, with reasonable notice. This will involve mobility to travel either by own car or public transport, and overnight accommodation if more than one day delivery
• Employees are required to undertake training in new methods and procedures and to optimise skills and knowledge via the training and development provided.
• Employees are also expected to train new staff members as part of their integration into the team

Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements.

Person Specification

• Thorough understanding and knowledge of Police Regulations
• Thorough understanding and knowledge of federation business
• Excellent Customer Service manner with a strong focus on stakeholder satisfaction
• Sufficiently computer literate to enable standard data input and retrieval
• Experience of working under pressure to tight deadlines
• An ability to demonstrate accuracy with significant attention to detail
• Excellent report writing skills
• Good interpersonal skills and communication skills
• An effective telephone manner with proven ability to record accurate messages
• The ability to work on their own initiative
• Organisational skills and the ability to prioritise work as demands change
• Demonstrate a desire as well as ability to cascade knowledge and skills to colleagues
• Be prepared to embrace continuous professional development in any area as directed by Branch Secretary

It is desirable that the post holder also has the following: -

• Proven experience within a member services organisation
• Awareness and understanding of employee relations issues relevant to health, wellness, workplace safety, equality and disability management

CV needed? Yes
Cover letter needed? No
Document: See job profile