90 days from today is Mon, 01 January 2024

Norfolk Police Federation

Demand, Capacity & Welfare

Survey results contradict what the Government say is working when it comes to fighting crime and keeping the public safe.  That is the message coming from the Police Federation of England and Wales (PFEW) as it publishes stark findings from its latest Demand, Capacity and Welfare Survey

There is an increase in lone working – new research reveals that 76.1% of respondents from relevant frontline roles* indicated that they are often or always single-crewed.

 PFEW’s National Vice-Chair Ché Donald, said: “When officers work alone they are undoubtedly exposed to increased risk - for them and the public, not to mention the detrimental effect on their overall health and wellbeing.  It’s quite simple – policing is dangerous in every sense, and whilst single-crewing may work for some forces and certain types of enquiries, it is not acceptable the majority of the time.

“Forces are having their hands forced as they struggle to meet the increased demands placed on them, but this false economy of single-crewing merely creates the illusion of public safety.  Quite simply this is not sustainable and officers are suffering.”

The results also show:

  • Almost 9/10 (89.8%) officers say that there are not enough of them to manage the demands faced by their team or unit
  • Almost every police officer has been exposed to at least one traumatic experience in their career, with 61.7% saying they had experienced at least one of these types of incident in the last 12 months
  • 79% of officers say they have felt feelings of stress and anxiety within the previous 12 months with 94% of those saying these difficulties were caused or made worse by their job
  • 43.9% of respondents reported that they viewed their job as very or extremely stressful. This is a larger proportion than reported in the results from the 2016 Demand, Capacity and Welfare Survey (38.6%) and almost three times that found in the general population by the HSE in 2010 (15%), and that found by the Scottish Health Survey in 2017 (16%)

Mr Donald continued: “The police service’s most valuable resource is its people and these results should be a huge red flag to the Government, Chief Constables and the public. Officers are stressed, exhausted and consistently exposed to things people should never have to see – and these results show just how much it is taking its toll.”

He continued by saying that although the Federation is working with forces and stakeholders to improve conditions and support officers when they are struggling, things should never have got as bad as they have.

“Since 2010 the Government has continued to slice away at the service leaving us with almost 22,000 fewer officers now that we had then. The shameful legacy of austerity is on an over-stretched service; staffed by stressed and traumatised officers. Yet those in Westminster consistently refuse to accept there is a problem or do anything about it.

“It baffles me why politicians refuse to take steps to improve conditions for those who work so hard to keep us all safe.  What message does that send to our members?  What does it say to society - the same society the government is meant to protect?”

“I compel the Home Secretary who claims he ‘gets’ policing to read this report and act on it and when he is finished reading it, share it with the Treasury. We need more money, more resources and more officers, so this public safety emergency can be addressed, and the pressure on officers eased before it is too late. The once revered British model of policing is currently on its knees and facing extinction, we need to act now to save it.”

The survey, which is the only national policing survey of its kind, undertaken by the Police Federation of England and Wales, saw more than 18,000 officers from the rank of constable to chief inspector give their views on the demand currently experienced by the service and how this has affected them.

This is the second time this survey has been conducted, the first being in 2016.

*Classified as Neighbourhood, Response, Roads Policing, Operational Support, Investigations, and other.


2018 Survey

We conducted a second survey to repeat what we did in 2016, which will give a fuller picture of the main challenges facing our police service in England and Wales. The online survey gave officers the opportunity to provide their opinion on current welfare, demand and capacity issues, and the results - due early in 2019 - will be compared with what officers told us in 2016.

The results from our second survey have been published. The national report is available to view and individual force reports can be found on the below links.

2018 Norfolk survey results

2018 Norfolk infographic


2016 Survey

Our first Demand, capacity and welfare survey was conducted in February 2016 with approximately 17,000 police officers completing an online survey concerning job demands, capacity to meet those demands and their welfare.  The survey, in conjunction with the University of Nottingham, found that stress and poor psychological wellbeing is widespread in the police service - read more about the 2016 survey results.

2016 Norfolk survey results