90 days from today is Wed, 26 May 2021

West Midlands Police Federation

West Midlands Police Federation contact details

Travel Insurance



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Worldwide Family Travel Insurance is available under the Group Insurance Scheme for member, spouse/co-habiting partner and dependent children and grandchildren under the age of 23, in full time education and residing with the member*

Providing annual multi-trip cover for worldwide travel, up to 31 days in any one trip.  Winter Sports and scuba diving to 40m (providing the member holds a recognised diving qualification) are included along with a wide range of other activities. Cover for natural disasters such as volcanic eruption, earthquake, tsunami, flood etc is also included. 

If you would like to join the Group Insurance Scheme, please complete the application form on the Group Insurance Scheme Documents page and return it to us as soon as possible. Cover commences once a premium has been deducted from your pay.

Premiums and benefits change at retirement and again at age 65.  Cover ceases at age 75.

*Policy limits and exclusions may apply, please see policy wording for full terms and conditions. 

Your policy wording

Your policy wording is available to download for both the Group Insurance Scheme and stand alone (existing Members only) from the Group Insurance Scheme Documents page.

This is your contract of insurance and you must ensure that you have read and understood the terms and conditions and that the cover meets your needs. 

Travel Claims

If you wish to make a travel claim please contact the claimline on 0345 122 3280 (UK) or if you are overseas requiring assistance contact 00 44 23 8064 4633. Note: You will be asked for either your collar or pension number along with the policy scheme reference - for reference see your travel policy document front cover (available from the Group Insurance Scheme Documents page).

Travel Insurance Rebate

As per previous years, the Travel Rebate Claim form can be requested by emailing the Federation office but note the closing date to claim for insurance year 2019/2020 is 30 June 2020.

Declaring your medical conditions

Please read the Declaration on pages 4 & 5 of your policy wording where you will find the Medical Exclusions that apply to this policy and; the Health Questions.   If you or anyone insured on this policy answers Yes to any of the Health Questions you must contact the Police and Fire Brigade Health Line on 01689 892 262 to declare any and all pre-existing medical conditions. 

Cover for pre-existing medical conditions does not automatically continue and you must declare these at each renewal.  You must also read the Declaration each time you book a trip and declare any new conditions or any changes to those that have already been declared.

If you wish to obtain a quote for other family members underwritten by Ageas Insurance Ltd you can go to the Ageas website.

Thomas Cook Insolvency

On 23/9/19 Thomas Cook has confirmed that all the UK companies in its group have ceased trading, including Thomas Cook Airlines.

The Government and the Civil Aviation Authority are now working together to support passengers due to fly back to the UK with Thomas Cook between 23 September 2019 and 6 October 2019. Depending on a customer’s location, this will be either on CAA-operated flights or by using existing flights with other airlines.

Ageas position

Where customers are either scheduled to go on holiday with Thomas Cook or are already abroad, they should check the advice at thomascook.caa.co.uk/. The Civil Aviation Authority also has a 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas.

Package holiday and flight only customers may be protected by ATOL and should make a claim through this CAA managed scheme.

Customers who have booked other travel with Thomas Cook should in the first instance talk to their travel agent or tour operator.

The George Burrows Police and Fire Service travel insurance policies include a general exclusion for claims resulting from an airline not being able to carry out any part of their obligation to the customer.

Policyholders abroad

For policy holders who are currently abroad whose trip has been extended due to delays in returning to the UK the policy will extend for up to 30 days, to ensure cover for medical expenses and other claims remains in place.

West Midlands Police Federation is an Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited, and George Burrows is a trading name of Arthur J. Gallagher Insurance Brokers Limited, which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow G2 7AT. Registered in Scotland. Company Number: SC108909