90 days from today is Wed, 28 August 2024

West Midlands Police Federation

West Midlands Police Federation contact details

Mobile phone and gadget insurance


Mobile phone/gadget insurance is provided for serving officers, retired officers, Police Staff and their subscribing partners whilst in the UK and up to 90 days if abroad.

Cover can be extended to include other resident family members by contacting George Burrows and on payment of an annual additional premium.

Insurers will pay two claims per member per year, up to a maximum of £1,000 per gadget or £1,150 per mobile phone, for repair or replacement (as applicable), in the event of:

  • Accidental damage
  • Theft
  • Accidental loss (mobile phones only)
  • Breakdown
  • Liquid damage
  • Fraudulent call use.

General conditions **

Mobile phones/gadgets must be less than 36 months old at commencement of cover, with valid proof of purchase. Items purchased second hand or outside of the UK are not covered under this policy.

There is no cover:

- for theft, loss or damage to accessories of any kind
- for reconnection costs or subscription costs of any kind
- if you are unable to provide proof of usage, if requested
- if you are unable to evidence ownership.

* A policy excess of £50 will be applied to items valued up to £500 (when new), £75 for items valued between £500 and £999 (when new) and £100 for items valued £1,000+ (when new)

* Policy limits and exclusions may apply, please see the full terms and conditions on the Group Insurance Scheme Documents page. 

'Apple swap'

If your phone or gadget is an Apple product you may prefer to take the item to your local Apple store for repair or replacement. You will first need to call the number below to ensure your claim is successful after which you will be furnished with the details as to how to proceed with an Apple service.

Call: 0333 188 2257 to make a claim (Please quote the  verification code: WM24) - lines are open 9am to 5pm Monday to Friday and call charges may vary depending on your network provider.

Or submit an online claim form at federations.eclaimcity.co.uk

Full terms and conditions on the Group Insurance Scheme Documents page. 

Please refer to the policy wording for further information and policy conditions, which should be read carefully, in particular the exclusions and limitations.

West Midlands Police Federation is an Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited, and George Burrows is a trading name of Arthur J. Gallagher Insurance Brokers Limited, which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow G2 7AT. Registered in Scotland. Company Number: SC108909


Supercover Insurance Ltd is authorised and regulated by the Financial Conduct Authority. FCA Registration 313806 www.fca.org.uk. Registered Office: 602 Cumberland House, 80 Scrubs Lane, London NW10 6RF.  For further information on how your information is used and your rights in relation to your information please see our privacy policy at www.georgeburrows.com. If you are providing personal data of another individual to us, you must tell them you are providing their information to us and show them a copy of this notice.