FAQ

Q Is the service available 24/7
A Yes

Q How long will I wait for an appointment?
A You select a time from the schedule and GP callback is
typically within 1-2 hours

Q How long is an appointment call?
A Depending on complexity the average is 15 minutes by
phone or 30 minutes by video call

Q What is the phone number to ring?
A +44(0) 203 499 4891

Q Is there a limit to the number of times we can use the
service?
A No, there are no limits to the consultation service

Q Is the information from the consultation shared with
my GP?
A If you give your consent, yes

Q Can the GP issue a prescription or referral letter?
A Yes, if considered necessary

Q Does an adult need to be present for children's
consultations?
A If the child is under 18, yes

Q At what age does cover for children cease?
A Cover for children ceases at age 21 or 25 if they are still in
full time education

Q Can I add my partner to my Care on Demand account?
A No, as medical information is confidential your partner will
need to create their own account

Q Is GP Care on Demand accessible worldwide?
A Yes

Q If I access the service outside of the UK will the advice
given to me be appropriate to where I am?
A Yes, GP recommendations will reflect your circumstances
at the time