90 days from today is Wed, 26 June 2024

Sussex Police Federation

RAC Cover

RAC MOTOR BREAKDOWN COVER

RAC Insurance Product Information Document (IPID)

RAC Full Policy Details

 


 

UPDATE 19/07/2023 - 

We have been advised in increased volumes of breakdowns/call outs for the RAC, and therefore we have requested that members have access to ‘rescue me’ which allows members to digitally log their breakdown to avoid delays getting through on busy phone lines:

 

’'If you are not in a dangerous location, the fastest way to get help is online at rac.co.uk/breakdown or press 1 on your mobile and we’ll text you the link. But if you’ve broken down on a motorway, feel vulnerable, or want to speak to us, just stay on the line''

 

This system is used for all RAC members, which we have included for the police schemes previously during busier than normal times. However when members are using rescue me, the system does not report the details for auditing requirements unless they have spoken to the call operator.

 

The rescue me is a short term procedure which we will revise with the RAC, which will be removed once service levels go back down to normal.

 

The RAC have therefore produced a ‘Rescue Me’ PDF (Find this here)


 

What to do if you break down

Summer always brings increased traffic across the UK, and with the Staycation boom this year the roads are expected to be even busier than ever.  

The RAC have therefore produced a ‘Rescue Me’ PDF (Find this here) which enables members to log their breakdowns online which is a quicker process compared to calling the breakdown phone number

Please note members MUST include the Scheme code  (which is also included in the PDF document) when going through the digital journey otherwise it will not work.

In addition, if any members contact the RAC by phone, they have added the following message to the Voice recording:

’'If you are not in a dangerous location, the fastest way to get help is online at rac.co.uk/breakdown or press 1 on your mobile and we’ll text you the link. But if you’ve broken down on a motorway, feel vulnerable, or want to speak to us, just stay on the line''

 

If you are unfortunate enough to breakdown, please call the number below and quote Policy number: X808.

UK 0330 159 0279(Freephone)
France and Monaco 0800 290 112 (Freephone within France and Monaco only)
0472 43 52 55 (pay call
Republic of Ireland 1 800 535 005 (Freephone)
00 44 800 1079058* (pay call)
Rest of Europe 00 33 472 43 52 55 (pay call)
Serbia and Montenegro
Azerbaijan, Belarus,
99 33 472 43 52 55 (pay call)
Georgia, Russia, Ukraine 810 33 472 43 52 55 (pay call)


 *Calls may be recorded and/or monitored. Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282. 

If you have any queries regarding the RAC cover please contact George Burrows Ltd on 01403 327719. The RAC should only be contacted if the member has broken down and requires breakdown assistance